Hair FAQS

WHAT IS VIRGIN (MINK) HAIR?
Virgin hair is hair that has not been dyed, bleached, straightened, or chemically treated in any way. All of our hair is in its natural state when cut, with the cuticle intact and aligned in the same direction. This prevents the hair from matting and tangling. The hair is extremely healthy and will look gorgeous wash after wash. All hair from Kollections by Ken’Lan can be bleached, dyed, blow dried, and styled with hot styling tools.

HOW MUCH HAIR IN EACH BUNDLE?
Each bundle weighs 3.5oz (100g)  

HOW MUCH HAIR WILL I NEED?
For a full install, you will need 3 bundles if using lengths shorter than 22 inches. For hair measuring 24 inches and up, it is recommended to use 4 bundles. For lengths 30 inches and longer, you will need 5 bundles.

When using a closure, between 3-4 bundles are recommended for a voluminous look although 3 bundles can complete the install.

When using a lace frontal, between 3-4 bundles are recommended for a voluminous look although 2-3 bundles can complete the install.

CAN I RE-USE MY HAIR?
Of course, you can re-use the bundles, however, I suggest adding a new bundle when you get your new installment.

HOW LONG WILL KOLLECTIONS BY KEN'LAN HAIR LAST?
With proper care, our hair extension bundles will last two years or longer.

CAN THE BUNDLES CAN BE COLORED, DYED, AND BLEACHED? 
Yes, Kollections by Ken’Lan bundles take color, dye, and bleach very well. Please consult a hair colorist or professional hair stylist when coloring to avoid over processing and bad color jobs.

DOES YOUR HAIR SHED?
Kollections by Ken’Lan would be lying if we said no, our hair does not shed. Our hair does shed, but very minimal. Don’t worry you WILL NOT brush away your investment. Just follow our hair care tips to ensure longevity of your investment. 

DOES KOLLECTIONS BY KEN'LAN OFFER COLORING SERVICES?
Currently, Kollections by Ken’Lan do not offer custom coloring services.

HOW LONG SHOULD I KEEP MY BUNDLES IN?
No longer than 2 - 3 months.

 

MAINTENANCE CHART

Low Maintenance

Straight, Loose Wave and Body Wave

Medium Maintenance

Natural Wave, Kinky Straight, Deep Wave

High Maintenance

Deep Curly, Kinky Curly

 

Remember your hair is an investment so DO THE RIGHT THING AND TAKE CARE OF YOUR EXTENSIONS!!!

 

RETURN POLICY/SHIPPING

RETURN POLICY:

 ALL SALES ARE FINAL, there are absolutely NO RETURNS/EXCHANGES!

PLEASE ENSURE YOUR ORDER IS 100% CORRECT BEFORE ORDERING, THERE WILL BE NO ORDER CHANGES ALLOWED AFTER YOUR PAYMENT HAS BEEN SUBMITTED.

 

HOW LONG DOES SHIPPING, PROCESSING, AND HANDLING TAKES?
All orders take 1 - 7 business days to be processed and shipped (not including Saturday and Sunday).

When your order has shipped, you will receive a confirmation email that includes your tracking number so that you can follow the progress of your shipment. 

Please allow at least 4 business days to receive a tracking number.

Once tracking number is received, delivery takes 1-3 business days (including Saturday) to deliver.

All orders will be sent out through USPS (priority). 


We are not responsible for loss or stolen packages, nor are we responsible for hair installs, install removals and/or other associated styling costs.

If your package has been confirmed via USPS delivered and you did not receive it, you must file a claim with USPS.

Once you file a claim with USPS, the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address which is the case most of the time.

We highly recommend that you request SIGNATURE REQUIRED (for an additional fee) if you have a history of missing packages, that way a person at your address must sign and collect your package eliminating the possibility of it being stolen.

If you decide to file a claim through PayPal, your tracking number is automatically uploaded which will state that your package was indeed delivered. The only time that we will resend, or refund is when tracking confirms that the package was lost/delayed DURING TRANSIT and not for any packages that states DELIVERED in mailbox/porch/reception etc.

 

 

We greatly appreciate your business beautiful, thank you!

 

Kollections by Ken'Lan