Privacy policy

Last updated: May 28, 2026

This Privacy Policy describes how Kollections by Ken’Lan (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from kollectionsbykenlan.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). “You” means any user of the Services, including customers, website visitors, or any individual whose information we collect.

Please read this Privacy Policy carefully.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational updates. Any updates will be posted on this page, and the “Last updated” date will be revised accordingly.

HOW WE COLLECT AND USE YOUR INFORMATION

We collect personal information about you from several sources, depending on how you interact with our Site and Services.

We use this information to:

  • Process and fulfill orders

  • Communicate with you

  • Provide customer support

  • Improve our Services

  • Prevent fraud and ensure security

  • Comply with legal obligations

PERSONAL INFORMATION WE COLLECT

Information You Provide Directly

We may collect:

  • Name, email address, phone number, and shipping/billing address

  • Order details (products purchased, payment confirmation)

  • Account login information (if applicable)

  • Customer support messages

Information Collected Automatically

We may automatically collect:

  • Device and browser information

  • IP address

  • Pages viewed and interactions

  • Cookies and similar tracking technologies

Information from Third Parties

We may receive information from:

  • Shopify and other platform providers

  • Payment processors (billing and transaction details)

  • Shipping carriers

  • Marketing and analytics providers

HOW WE USE YOUR INFORMATION

Providing Services

We use your information to:

  • Process payments

  • Fulfill and ship orders

  • Send order confirmations and updates

  • Manage customer accounts

Marketing & Advertising

We may use your information to:

  • Send promotional emails or offers

  • Show targeted ads and product recommendations

  • Improve marketing performance

You may opt out of marketing at any time.

Security & Fraud Prevention

We use personal information to:

  • Detect fraudulent activity

  • Protect our website and customers

  • Enforce our terms and policies

COOKIES

We use cookies to:

  • Improve site performance

  • Remember preferences

  • Analyze traffic and usage

  • Support marketing and advertising

You may disable cookies in your browser settings, but some features may not function properly.

We also recognize Global Privacy Control (GPC) signals for opt-out requests where applicable.

HOW WE SHARE INFORMATION

We may share personal information with:

  • Shopify (e-commerce platform)

  • Payment processors

  • Shipping carriers (e.g., USPS)

  • Marketing and advertising partners

  • Service providers who assist our operations

We do not sell personal information for monetary value.

However, we may share data for advertising and marketing purposes as defined under applicable privacy laws.

USER GENERATED CONTENT

If you submit reviews or other content, it may become public. We are not responsible for how third parties use publicly shared content.

THIRD-PARTY LINKS

Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

CHILDREN’S PRIVACY

Our Services are not intended for children under 13, and we do not knowingly collect personal information from children.

DATA SECURITY & RETENTION

We use reasonable safeguards to protect your personal information, but no system is 100% secure.

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

  • Maintain business records

YOUR RIGHTS

Depending on your location, you may have the right to:

  • Access your personal data

  • Request deletion or correction

  • Opt out of marketing

  • Restrict processing

  • Withdraw consent

To exercise these rights, contact us using the information below.

INTERNATIONAL DATA TRANSFERS

Your information may be processed outside your country of residence, including in the United States, where our systems and service providers are located.

CONTACT INFORMATION

If you have questions about this Privacy Policy, contact us at:

Kollections by Ken’Lan
Email: kollectionsbykl@gmail.com
P.O. Box 542404
Grand Prairie, TX 75054